Refund & Returns Policy

Custom DTF Transfers (All Custom Orders)

Because all DTF transfers are made to order, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Incorrect artwork uploaded
• Color differences due to screen variations
• Change of mind

Exceptions (We’ll Fix It)

We will replace or refund your order if:

• Your item arrives damaged
• There is a print defect
• We made an error in your order

Time to Report Issues

• Damaged or incorrect items must be reported within 72 hours of delivery

Apparel (Non-Custom Items)

Returns Accepted

You may return eligible apparel items within 30 days of delivery.

Return Conditions

Items must be:

• Unworn
• Unwashed
• In original condition
• With tags (if applicable)

Return Shipping

• Return shipping cost may be deducted from your refund
• Original shipping fees are non-refundable

Refund Processing

• Refunds are issued after inspection
• Processing time: 5–10 business days

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

How to Request a Return or Report an Issue

1. Go to our Contact Us page
2. Select the appropriate inquiry type:
   • Return / Refund Request
   • Report Damaged Item
3. Submit your request with your order details
4. Upload photos if applicable

Once approved, we will provide next steps.

Important Notes

• Do not send items back without approval
• No direct exchanges — please place a new order if needed
• Each order must be handled separately

Return/Refund Policy

Thank you for shopping with Ezpress Wholesale Your satisfaction is important to us. Please carefully review our Return and Refund Policy outlined below before initiating a return request.

Returns Eligibility

Due to the specialized nature of our products (Direct-to-Film printing supplies, including inks, films, and powders), all sales are final. We only accept returns or exchanges in the following circumstances:

• You received the wrong product(s).
• The product(s) arrived significantly damaged or defective due to manufacturing error.

Reporting Issues

If your order arrives incorrect, damaged, or defective, you must notify us within 2-3 business days of receiving the order. Requests made after this period cannot be honored.

To report your issue, please:

• Contact us immediately at info@ezpresswholesale.com
• Provide your order number, clear photographs or video of the damaged or incorrect product, and a detailed description of the issue.

Return Process

Upon receiving your notification, our support team will evaluate the claim promptly. If approved:

• We will provide a Return Merchandise Authorization (RMA) number.
• The return shipping instructions will be sent to you via email.
• Products must be shipped back within 5 business days of receiving return approval.
• Products must be returned in their original condition and packaging, unless the damage prevents safe handling or packaging.

Refunds or Exchanges

After receiving and inspecting the returned item(s):

• If approved, we will issue a replacement or refund at our sole discretion.
• Refunds will be processed to the original method of payment within 7–10 business days of receiving your returned product.
• Refund amounts include the cost of the product and applicable taxes but exclude original shipping costs, except where we shipped incorrect items.

Non-returnable and Non-refundable Items

The following are explicitly non-returnable and non-refundable:

• Products ordered incorrectly by the customer.
• Products that were correctly delivered, functional, and undamaged upon receipt.
• Any opened, partially used, or otherwise compromised product

Need Help?

If you have any questions, please contact us:

EZPRESS WHOLESALE
Email: info@ezpresswholesale.com
Phone: 317-552-2706
Website: https://ezpresswholesale.com
Address: 7373 Madison Ave., Indianapolis, IN 46227
Response Time: Usually within 1 business day